TERMS AND POLICIES LIMITED WARRANTY
ConvaQuip Industries, Inc.
P.O. Box 3417 Abilene, TX 79604
Toll 800-637-8436 Fax 325-677-7217
This
Limited Warranty is extended to the original purchaser/user and cannot
be transferred. All ConvaQuip products are warranted for One Year
against defects and workmanship. Parts and labor are warranted for 90
days.
Defective
products or parts will be repaired or replaced by ConvaQuip or its
appointed agent. The warranty does not cover damaged caused by misuse
or negligence, nor does it cover defects or damages by use of parts or
service by an unauthorized person. All freight for returned products is
the responsibility of the customer, including Warranty work.
Warranty
does not cover products damaged in shipping. It is the responsibility
of the customer to inspect the delivery upon arrival. Should damages
exist, report it immediately to the carrier. The carrier will be
responsible for repairing or replacing the product. Failure to report
these damages upon delivery could result in a loss to customer. All
warranty work will require Model and Serial number.
ORDERING:
Order any Model or Part number specifying product name and quantity.
Orders will not be invoiced to Medicare, Medicaid or any other
Insurance Company. All orders require a hard copy Purchase Order and
Number before order will be processed.
SHIPPING:
All shipments are FOB origin unless otherwise approved by management.
All shipments will be shipped the most economical method unless
purchaser requests otherwise and absorbs additional freight charges.
SERVICE:
All service issues will be the responsibility of the dealer (brick
& mortar), institution, individual purchaser or internet based
companies. ConvaQuip will provide parts, as long as they are available,
to make necessary repairs for products sold by ConvaQuip. ConvaQuip is
not responsible for supplying parts should the original manufacturer go
out of business.
CREDIT/RETURNS:
All returns must be pre-approved in advanced and in writing by
ConvaQuip and Return Authorization form must be returned with product
as well as Return Authorization Number clearly marked on outside of all
packaging to insure proper credit. Any return without a RA number
clearly marked on the box will be refused. Send all returns Freight
Prepaid. Customer is responsible for freight when returning product.
Items returned COD will be refused. Restock Fee for all items is 20%.
Used or altered items will not receive any credit. ConvaQuip reserves
to right to refuse a refund after 60 days.
FREIGHT
DAMAGE: The carrier who delivers our merchandise to you is responsible
for loss and damages. Acceptance of the shipment by you is
acknowledgment that all items were delivered in good condition.
Therefore, all claims for loss or damage must be filed immediately with
the "FREIGHT CARRIER". Then notify us as well. We will mark our records
accordingly.
